Reference

Terms & Conditions for Your Account

erek erek 25 Terms & Conditions set the rules for opening, using and closing your account, including wallet checks through DANA, OVO, GoPay and QRIS.

Clear account rulesWallet verification stepsIndonesia access wordingData request path
erek erek 25 Terms & Conditions for Your Account
TERMS HELP DESK

Where To Ask About Account Rules

A clear contact path helps when a clause affects your account or a wallet record does not match. Before contacting us, keep your registered phone number, transaction reference and the exact Terms & Conditions question ready; do not send a password or wallet PIN. Our account support route can help clarify access wording, phone verification and receipt status. If you are in Bandung, the same written request path applies, because eligibility depends on local law rather than city location.

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Account access question

Use the account support path when you need us to explain a registration condition, phone verification step or login restriction under these Terms & Conditions. Include your registered phone number and the clause or screen that caused confusion, while keeping your password and wallet PIN private.

Wallet record check

For a DANA, OVO, GoPay or QRIS receipt question, send the transaction reference shown in your account so we can compare the wallet status with our record. We can clarify the relevant payment clause, but the wallet provider may still apply its own verification rules.

Policy change request

If you believe a Terms & Conditions sentence is unclear or your personal details need correction, contact us through the account support route with the requested change. We will identify the affected account step and explain whether the request needs additional verification before action.

RECORDS AND SECURITY

How We Apply These Account Terms

Our policy process is designed to keep the wording connected to an actual account action. We record relevant registration, phone verification, wallet and support events so we can resolve a Terms &…

Registration details

We use the details you submit during account opening to identify the account covered by these Terms & Conditions. Accurate phone and personal details matter because a mismatch can delay verification or prevent us from confirming that a request comes from the correct account holder.

Phone verification

Phone verification is an account step that helps us connect a request with the correct login record. When we ask you to complete it, follow the screen shown in your account and never disclose a verification code to another person, including someone claiming to represent us.

Cookie choices

Cookies can preserve a session, remember selected settings and help us understand whether a Terms & Conditions page opened correctly on your device. Your browser controls cookie storage. Removing cookies may require you to sign in again or repeat an account preference step.

Account protection

You are responsible for keeping your password, phone access and wallet credentials secure. We will not ask for your DANA, OVO or GoPay PIN. If you suspect unauthorised access, stop using the account and contact us with the time and device details you can safely provide.

Record retention

We retain account, transaction and support records for the period needed to administer these Terms & Conditions, resolve disputes and meet applicable legal duties. A closure request does not automatically erase records that must remain available for verification or required recordkeeping.

Correction requests

You may ask us to correct an inaccurate account detail by using the support route and naming the field that needs attention. We may request phone verification or another account check before changing it, so a correction cannot be made from an unverified request.

Terms & Conditions Questions Answered

These Terms & Conditions answers focus on the account decisions Indonesian readers usually want settled before access. We cover acceptance, local eligibility, wallet records, personal data, amendments and contact steps so you can understand the practical effect of each clause before opening or continuing your account.

You must submit accurate registration details, protect your login credentials and complete phone verification when requested. We may need to compare the account name and wallet record before processing a transaction. Access depends on local law and the conditions shown on your account screen.

Those local payment rails may be available where shown in your account, subject to the wallet provider's rules and our matching checks. Keep the receipt reference for any query. A payment choice does not remove your duty to follow the account and identity clauses.

An inaccurate phone number or personal detail can interrupt verification, delay a wallet record check or restrict an account request. Contact us through the support path with the correction needed. We may ask for an account check before changing information linked to your record.

We use registration, verification, transaction and support records to administer the account relationship, investigate requests and meet applicable legal duties. Cookies may preserve your session or settings. You can request a correction, while some records may remain retained for required recordkeeping.

We may update the wording when account processes, payment handling or applicable requirements change. We will show the revised text through the available policy or account path. Read the new version before continuing; continued account use after its effective date indicates acceptance.

Yes. Access depends on local law as well as the account checks and conditions stated on this page. A location, verification result, payment mismatch or security concern can affect availability. Contact us before continuing if you need the reason for a specific restriction.

Use the account support route and identify the exact clause, account step or personal detail involved. Add your registered phone number and any safe reference number, but never send a password, verification code or wallet PIN. We will explain the next verification step.